Does my business need the ServiceNow solutions?

28/08/2019 11:37

It seems like digital technology is causing disruption across all industries in the business world and if you want to keep your competitive edge on the market, you should consider starting the digital transformation journey for your company. With many years of hands-on experience, ServiceNow can become your most trusted partner in this digital adventure and together, we can help you achieve your desired business outcomes.

What is Digital Transformation?

When you hear the term “digital transformation” - what’s the first thing that comes into your mind? Currently, most companies use a patchwork of email, spreadsheets, and legacy applications to run all their major business functions, from IT to facilities. With digitization taking over every corner of the business world, you need to quickly adapt to the new changes and innovate your company’s strategy.

What will be the ROI impact if we change our digital strategy or modify our operating model over time?

When deciding to embark on your digital transformation journey, the first step is to replace those antiquated software systems with intuitive, cloud‑based collaborative work spaces that map out every step of a business process. However, the digital transformation goes beyond modernizing your IT systems; it is truly an entire journey and mindset that will help you enhance collaboration, process cycle time and costs and the quality of outcomes. 

Digital workflows are revolutionizing your business strategy

To drive productivity and innovation, you should consider digitizing your workflows and employ greater automation. But before implementing the new digital strategy in your company, you need to understand the reasons that will fuel your digital transformation journey. So start asking yourself the right questions when looking at new ways to innovate the business.

  • How do we rethink our strategy to stay a step ahead of the competition? 
  • How do we grow our revenues? 
  • How can we improve our employee and customer experiences? 
  • How do we make sure we’re getting all the benefits of revolutionary new digital tools?

Digital workflows will address your business’ complexity and if you want to be successful and thrive in the new digital era, you should focus all of your efforts towards discovering the perfect blend of productivity, profitability and human fulfillment. 

“The term “digital workflows” allows for the possibility of both augmentation — smart humans working alongside smart machines — and the movement of human workers from mindless, repetitive tasks to more creative and data-based analytical ones.”

— ServiceNow, 2019 Workflow Quarterly spring edition

To better understand this concept, let’s explore an example of a digital workflow for the IT function. You can start the digital process by automating routine tasks like provisioning servers, imaging new laptops, and eliminating phishing emails. These changes are very likely to increase the system uptime, which helps the business. Additionally, it will allow your IT team to focus on more strategic work like building technologies to help your customers.

Embark on a digital journey with ServiceNow

ServiceNow can help you jumpstart your digital transformation journey. First and foremost, keep in mind that the technological innovations are changing at an incredible speed, so if you want to keep up with this competitive environment, you should consider adopting machine learning and automation in your company to accelerate all your business functions. 

Secondly, when it comes to measuring your business performance, you may still rely on “rear view” KPIs that look at the past performance to make guesses about the future. It is time to move beyond these traditional ways and adopt a more forward-thinking perspective, using new tools that apply machine learning to create real‑time insights that accelerate and improve human decision‑making.

Last but not least, the third and most important element needed to create a successful business strategy based on digital workflows is the superior human experience that you will create both for your customers and your employees. Collectively, these three elements represent one of the biggest shifts in the history of work and if you want to capitalize on this shift, ServiceNow can help you build a strong internal foundation.

Digital transformation starts with your employees

Starting from this statement, we couldn’t be more aligned with the idea that employee experience is crucial to the successful implementation of digital workflows. The truth is that you can make huge investments in the best technologies available on the market but if your employees don’t embrace the change, all those investments will be wasted.

When starting your digital transformation, you need to make sure that your employees are committed to your company’s goals and values. To achieve this, you should find new incentives to motivate them and become enthusiastic about their job and the future of your organization because only by doing so, they will be more likely to welcome the automation of work processes and tasks. When you create the right work culture, driving productivity through process automation becomes easier.

Start benefiting from the ServiceNow technology today! 

As Specialist ServiceNow Partner, our dedicated team can help you start your digital transformation journey for your business while creating a better experience for your employees and customers. After a careful review of your business, we will use the ServiceNow applications to optimize business processes and tasks across IT, customer service, security operations, and HR service delivery. Get in touch with us and let’s start making work better across your company!

 

Piotr_Sokolowicz

Piotr Sokołowicz

ServiceNow Product Manager

email: piotr.sokolowicz@directpl.com

tel: +48 512156990