How HR and IT are teaming up to transform the employee experience

04/12/2019 10:44

As new technologies are emerging on the market and driving economic growth, the workdays of most employees are becoming more complex. They have to adapt to working with the latest tech developments very fast which puts pressure on their work performance. 

According to a report published by Gartner, in order to respond to these new changes, by 2022, 75% of organizations will include employee experience improvement as a performance objective for HR and IT groups.

Directpl and ServiceNow may have just found the secret ingredient to completely transform the employee experience: teaming up the HR and IT departments to foster a transformative mindset and ensure that employees are truly getting the customer-treatment.

Employee onboarding journey is shifting

Each employee embarks on a new journey when they join a new company. Over the past decades, thanks to the emergence of the Internet and the digital era, the hiring process and job search habits have suffered significant changes. Candidates are now finding their jobs on the Internet and they apply for new positions on a regular basis throughout their career. Some of them change their jobs every 2 or 3 years and expect to learn and progress continuously. 

Taking into account this new context, a close link between HR and IT is becoming more visible by the day. And if this works in attracting new talent in a company, why not consider partnering HR and IT to retain your employees? If you struggle with finding the right approach for your company, Directpl can guide you in designing the perfect solution to ensure your top talent will receive great employee experiences.

How do you know what your employees need to be happy in the workplace?

First and foremost, you need to put the HR service at the heart of your business and try to see everything from your employees’ perspective. Only by putting yourself in their shoes you will be able to understand all the actions you can take to improve their employee experience. 

For example, when it comes to services and support, employees have critical needs at all times of the day. Whether we are talking about providing mobile devices to support the remote workers, or support travel services for the professionals that travel a lot, or VPN and file storage systems in addition to smart badges, you should ensure that your employees have easy access to all the services and resources they need.

You can improve employee productivity by minimizing repetitive tasks with ServiceNow automated workflows and case management. Additionally, by optimizing the service delivery, you can increase employee satisfaction and have a clear view of all details surrounding their requests. Implement a Virtual Agent in your company to design and build automated conversations that help your employees quickly obtain information, make decisions, and perform common work tasks.

How can you partner your IT and HR departments to ensure a good employee experience?

If you want to provide consumer-style service at every stage of the employee journey, you need to focus on implementing innovative solutions in your company. The expectations of this modern workforce are very high so if you want to successfully meet their needs and unlock enterprise-wide productivity, Directpl and ServiceNow have the best resources.

  • Make it easy for employees to get any service they need. With the ServiceNow Employee Service Center, your employees will be able to access all the information they need in a single place, whether it is about service from HR, IT, or other departments in the organization.
  • Create digital workflows across people and functions. With ServiceNow Enterprise Onboarding and Transitions, your HR and IT departments will be able to easily configure digital workflows that manage employee lifecycle events across multiple departments on a single platform.
  • Give any time, anywhere access to services from any department. With ServiceNow Employee Document Management, you will improve efficiency and compliance with built-in support for paperless document management.

These are only a few examples of the ServiceNow solutions that can be implemented in your business to deliver an incredible employee experience.

Start benefiting from the ServiceNow technology today! 

As Specialist ServiceNow Partner, our dedicated team can help you start your digital transformation journey for your business while creating a better experience for your employees and customers. After a careful review of your business, we will use the ServiceNow applications to optimize business processes and tasks across IT, customer service, security operations, and HR service delivery. Get in touch with us and let’s start making work better across your company!

 

employee experience

Piotr Sokołowicz

ServiceNow Product Manager

email: piotr.sokolowicz@directpl.com

tel: +48 512156990

 

Resources:

[1] https://www.servicenow.com/solutions/employee-experience.html
[2] https://www.servicenow.com/products/itsm.html
[3] https://www.servicenow.com/products/hr-service-delivery.html