We love our new Operations Services Office in the Philippines!

12/03/2020 09:00

We are delighted to announce the opening of our operations services office in Manila (the Philippines)! As of October 2019, the office has been up and running, our team over there providing IT support and operations services for our clients worldwide. We couldn’t be happier to have everyone on board and the future looks bright for the entire Directpl team. 

Operations Services Office 1

Once upon a time in Warsaw

Our story began back in 1997 when we were established in Warsaw as a fledgling software company with our own proprietary suite of solutions. Over the years we have learned a lot about turning an idea into an amazing piece of software, how to find and retain the best staff, how to reliably create shippable code and the incredible value of professional software testing. 

We put that knowledge and experience to work, building dedicated teams for our partners to provide outstanding quality services for our clients. Soon, we started expanding on an international scale and we opened an office in Chicago (the USA). Our core services include software development solutions & testing, Robotic Process Automation (RPA), ServiceNow and Salesforce.com project management.

Location is everything and we know it!

Opening an operations services office in Asia just seemed the natural next step of our global operations. We have been planning to open an office in Manila since 2013. We understood the true potential of the Philippines as an outsourcing powerhouse and we wanted to be part of their amazing growth adventure. It was a long journey but we are extremely happy that our dream has finally become a reality. 

“We have a large international client who has a business services office in Manila, as well as in Warsaw. This client is one of the largest companies in the world, they could open an office anywhere, but they chose Warsaw and Manila. Now that we have an office in Manila and have worked with the team there, it’s obvious to us why Manila was chosen as a location.”

Angelo Presello, CEO of Directpl

How does the operations services team in Manila complete the Directpl global team?

Our team based in Manila consists of a well-knit group of young, motivated and highly-performing individuals that cover operations activities ranging from Level 2 Support, Data Management, ITIL-based best practices, Project and Service Level Management. Thanks to the time differences between our three offices, we are now able to secure 24/7 availability of our specialists, a service that is highly appreciated by our global clients.

Operations Services Office 2

“The people are highly qualified, hard-working and very professional – just like the Polish staff in Warsaw. The productivity level, the teamwork and the quality of the work from our Manila team have been incredibly impressive. I expected to have some initial hiccups, but instead, this team really came ready to play some ball, and the feedback from our client has been fantastic. We should have opened this office sooner.”  

Angelo Presello, CEO of Directpl

The added value that our new operations team brings to Directpl is their ability to translate our clients’ specific business needs into custom solutions integrated over a wide range of technologies. Working in a multivendor environment on a global scale, our specialists in Manila provide operations services with a focus on Salesforce, Power BI, ServiceNow, Android, and Apple iOS platforms.

Our Directpl team keeps growing!

We’re always growing and changing and occasionally job openings do come up so we are always on the lookout for talented people to join us. If you’re passionate about what you do then get in touch. We are always happy to take the time to listen and see what you can do.

If you do not see a job directly suited to your experience but feel that you have an interesting skill set for us, feel free to send us your CV: praca@directpl.com!

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Aleksandra Fitkał

Senior HR & Recruitment Specialist

email: aleksandra.fitkal@directpl.com