DevOps Engineer

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NPSmodal

What is the Employee Net Promoter Score (eNPS)?

As a concept, eNPS is a method used by organizations to measure employee loyalty and their willingness to recommend their workplace to their family or friends. Combined with other HR metrics, this tool is very useful in identifying the motivator factors that keep your employees happy in your company but also the demotivating ones, translated in their negative feedback.

 

How does the eNPS formula work in practice?

At Directpl, we want to make sure that our employees are happy working here, this is why we regularly conduct surveys to measure their level of satisfaction and see where is room for improvement in our activities.

In our latest employee survey, we decided to calculate our Directpl eNPS score so we asked our employees the ultimate question: “On a scale from 0 to 10, how likely are you to recommend working at Directpl to a friend or a colleague?”

Based on their response, we divided our employees into three categories:

  • 76% - Promoters (scores of 9 or 10) - these are the employees who are extremely loyal to the company and will promote a positive attitude around it
  • 22% - Passives (scores of 7 or 8) - these are the employees who are neutral, neither engaged nor dissatisfied with the company
  • 2% - Detractors (scores from 0 to 6) - these are the employees who are particularly dissatisfied with the company and can impede its growth

The formula to compute the eNPS score is simple: the number of promoters minus the number of detractors divided by the total number of respondents multiplied by 100. Our Directpl eNPS score is 74 and we could not be more proud! We will further use the results to make sure we stay on the right track and keep our employees happy in this workplace.

*The eNPS score can range from -100 to 100. As a best practice, any result lower than -10 is considered a poor score, the range between -10 and 20 is seen as average, and anything above 20 is an excellent score.

 

DevOps Engineer

Warsaw - Remotely

 

Responsibilities:

  • Operating within a team working towards a set of KPIs and deliverables that ensure clients are well supported and the solutions are the best that they can be;
  • Working directly with clients to help answer tickets, address issues, speak to best practices, and implement changes to applications and infrastructure as needed;
  • Working within our practice to understand and help deliver on appropriate standards, the creation of highly scalable processes, and the implementation of workable solutions;
  • Working with architects on solution design;
  • Understanding and helping develop the two primary areas of focus within our Managed Services offering: application hosting on AWS and support of clients’ applications through support team.

Requirements:

  • 2-3 years’ experience in managed hosting and/or application support;
  • Well versed in the Atlassian stack including JIRA, Confluence, Bitbucket, Bamboo;
  • Solid functional understanding of AWS including infrastructure, security and networking;
  • Passion for monitoring and experience with tools like Splunk, New Relic, and CloudWatch;
  • History of managing a Support or Helpdesk is a big plus;
  • Familiarity with regulatory compliance such as SOC, PCI, HIPPA, etc. is a plus;
  • Familiarity and understanding of configuration management tools like Ansible or Terraform;
  • The more knowledge of load and performance testing the better;
  • Database abilities with RDS, MSSQL, MySQL, PostgreSQL and NoSQL a plus;
  • Able to analyze and review current environments to determine potential areas of improvement;
  • Very good knowledge of English.

We offer:

  • Stable employment;
  • Private healthcare, trainings, multisport card and many more;
  • Friendly work atmosphere.

Why join the Directpl team?

We have a tight-knit team, creating some of the best work of their lives. We’re always growing and changing and occasionally places do come up so we are always on the lookout for talented people to join us. If you’re passionate about what you do then get in touch. We are always happy to take the time to listen and see what you can do.

If you do not see a job directly suited to your experience but feel that you have an interesting skill set for us feel free to send us your CV at praca@directpl.com or fill in the form below and we will get back to you!

Get in touch with us!