Executive Assistant

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What is the Employee Net Promoter Score (eNPS)?

As a concept, eNPS is a method used by organizations to measure employee loyalty and their willingness to recommend their workplace to their family or friends. Combined with other HR metrics, this tool is very useful in identifying the motivator factors that keep your employees happy in your company but also the demotivating ones, translated in their negative feedback.


How does the eNPS formula work in practice?

At Directpl, we want to make sure that our employees are happy working here, this is why we regularly conduct surveys to measure their level of satisfaction and see where is room for improvement in our activities.

In our latest employee survey, we decided to calculate our Directpl eNPS score so we asked our employees the ultimate question: “On a scale from 0 to 10, how likely are you to recommend working at Directpl to a friend or a colleague?”

Based on their response, we divided our employees into three categories:

  • 76% - Promoters (scores of 9 or 10) - these are the employees who are extremely loyal to the company and will promote a positive attitude around it
  • 22% - Passives (scores of 7 or 8) - these are the employees who are neutral, neither engaged nor dissatisfied with the company
  • 2% - Detractors (scores from 0 to 6) - these are the employees who are particularly dissatisfied with the company and can impede its growth

The formula to compute the eNPS score is simple: the number of promoters minus the number of detractors divided by the total number of respondents multiplied by 100. Our Directpl eNPS score is 74 and we could not be more proud! We will further use the results to make sure we stay on the right track and keep our employees happy in this workplace.

*The eNPS score can range from -100 to 100. As a best practice, any result lower than -10 is considered a poor score, the range between -10 and 20 is seen as average, and anything above 20 is an excellent score.


Executive Assistant

Posted by Sample HubSpot User on Nov 19, 2020 12:46:03 PM
Sample HubSpot User

Warsaw - Remotely


  • Providing complete and confidential administrative support to the Company Directors, 
  • Cooperating effectively with all Departments in the Company and with Customers, Business Partners or Suppliers, 
  • Complex administrative support for the Directpl office in the Philippines, 
  • Ensuring the smooth functioning of financial and accounting processes in the organization, 
  • Ensuring proper circulation of financial documents in the organization, 
  • Supervising an external accounting company in Poland as well as another in the Philippines,  
  • Ensuring a high level of administration and provision of internal and external documentation, 
  • Providing a high standard of proof reading of documents for spelling, grammar and general presentation, 
  • Preparing meeting agendas, performing research for meetings and taking minutes/notes where necessary, 
  • Supervising preparation of reports for the Central Statistical Office (GUS), 
  • Contact with tax offices, ZUS, banks, financial institutions and dealing with matters according to their jurisdiction, 
  • Supporting current tasks and projects. 


  • Excellent written and spoken English is a must, 
  • Prior experience of working at an Executive Assistant level, 
  • Excellent organisational skills, ability to prioritise and multitask. 
  • Ability to manage effectively an ever-changing workload, 
  • Excellent interpersonal skills, ability to communicate at all levels,  
  • Ability to be proactive and think ahead, 
  • Advanced skills in Microsoft Word, PowerPoint, Excel and Outlook. 

We offer:

  • Stable, long-term employment (employment contract or B2B),
  • Private healthcare, Multisport card and trainings,
  • Professional trainings,
  • Flexible working conditions.

Why join the Directpl team?

We have a tight-knit team, creating some of the best work of their lives. We’re always growing and changing and occasionally places do come up so we are always on the lookout for talented people to join us. If you’re passionate about what you do then get in touch. We are always happy to take the time to listen and see what you can do.

If you do not see a job directly suited to your experience but feel that you have an interesting skill set for us feel free to send us your CV at praca@directpl.com or fill in the form below and we will get back to you!

Get in touch with us!