ServiceNow Developer

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NPSmodal

What is the Employee Net Promoter Score (eNPS)?

As a concept, eNPS is a method used by organizations to measure employee loyalty and their willingness to recommend their workplace to their family or friends. Combined with other HR metrics, this tool is very useful in identifying the motivator factors that keep your employees happy in your company but also the demotivating ones, translated in their negative feedback.

 

How does the eNPS formula work in practice?

At Directpl, we want to make sure that our employees are happy working here, this is why we regularly conduct surveys to measure their level of satisfaction and see where is room for improvement in our activities.

In our latest employee survey, we decided to calculate our Directpl eNPS score so we asked our employees the ultimate question: “On a scale from 0 to 10, how likely are you to recommend working at Directpl to a friend or a colleague?”

Based on their response, we divided our employees into three categories:

  • 76% - Promoters (scores of 9 or 10) - these are the employees who are extremely loyal to the company and will promote a positive attitude around it
  • 22% - Passives (scores of 7 or 8) - these are the employees who are neutral, neither engaged nor dissatisfied with the company
  • 2% - Detractors (scores from 0 to 6) - these are the employees who are particularly dissatisfied with the company and can impede its growth

The formula to compute the eNPS score is simple: the number of promoters minus the number of detractors divided by the total number of respondents multiplied by 100. Our Directpl eNPS score is 74 and we could not be more proud! We will further use the results to make sure we stay on the right track and keep our employees happy in this workplace.

*The eNPS score can range from -100 to 100. As a best practice, any result lower than -10 is considered a poor score, the range between -10 and 20 is seen as average, and anything above 20 is an excellent score.

 

ServiceNow Developer

Manila, Philippines - Remotely

 

Responsibilities:

  • Design, build and support ServiceNow applications and integrations with 3rd party systems;
  • Deliver new functionalities and innovative solutions, support the entire development life cycle;
  • Cooperation with an international team.

Requirements:

  • ServiceNow development/administration experience with products from IT Workflow (ITSM, ITOM);
  • Experience with Rest/SOAP and building integrations (including IntegrationHub);
  • Understanding of the application development lifecycle process;
  • ServiceNow certificated;
  • Know-how with products from Customer Workflow (CSM, FSM);
  • Knowledge of ITIL methodologies and certification;
  • Practical experience with scripting (e.g. Shell, PowerShell, etc.);
  • Service Portal, Workspace configuration skills;
  • Experience in support/maintenance activities.

We offer:

  • Fulltime job;
  • Stable employment;
  • Benefits package (HMO, gym subscription and more).

 

 

Why join the Directpl team?

We have a tight-knit team, creating some of the best work of their lives. We’re always growing and changing and occasionally places do come up so we are always on the lookout for talented people to join us. If you’re passionate about what you do then get in touch. We are always happy to take the time to listen and see what you can do.

If you do not see a job directly suited to your experience but feel that you have an interesting skill set for us feel free to send us your CV at praca@directpl.com or fill in the form below and we will get back to you!

Get in touch with us!