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Case Study – P&G ServiceNow

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P&G’s Global Business Services (GBS) is one of the company’s four pillars and consists of 7,000 people who support P&G’s 127,000 employees and 300 brands sold in 180 countries. GBS provides more than 170 business services including IT, finance, facilities, purchasing, and employee services as well as business building solutions.

Back in 2017, our Client requested to migrate the ticketing system and custom Visual Task Board to P&G internal ServiceNow. We organized several workshops during different stages of the project and our team was directly involved in designing the eForms.

The client considered all of our suggestions, and afterwards implemented many of them. We organized the project using the Agile methodology, with sprints dedicated to certain types of tasks. The team used RallyDev to track all User Stories, Test Cases and Defects.

Read our Case Study and find out how our dedicated Directpl team managed to overcome all challenges and reach our Client’s business objectives.

As Specialist ServiceNow Partner, our dedicated team can help you start your digital transformation journey for your business while creating a better experience for your employees and customers. After a careful review of your business, we will use the ServiceNow applications to optimize business processes and tasks across IT, customer service, security operations, and HR service delivery. Get in touch with us and let’s start making work better across your company!

Piotr Sokołowicz
Piotr Sokołowicz
ServiceNow Product Manager
tel: +48 512156990

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