Supporting a cloud solution based Service as a Software (SaaS) platform
Offering an out of the box Customer Relationship Management (CRM) system to help business connect with partners & customers
Allowing for customization on the platform, within the client's organization, to help build their competitive advantage
With more than 8 years of experience in the industry, we have a long track record offering L2 and L3 support in Salesforce, in addition to our Project Managment, Application Management and DevOps services.
Directpl offers a full range of end-to-end Salesforce outsourcing solutions with a highly skilled and motivated pool of certified Salesforce developers, engineers, and architects
Our team can help you implement any projects in an easy, quick, and cost-effective way.
→ Salesforce-certified and experienced team of consultants
→ Competitive pricing options
→ Two types of contractual agreements: Fixed Bid or Time & Material
→ Flexible team knowing DevOps and CI/CD model
It is an all-in-one sales tool and CRM integrated into the Sales Department that stores all relevant information about Accounts, Contacts, Events, Leads, Opportunities, and Products.
It empowers businesses to easily manage leads, track progress, and automate sales processes.
• Drive strategic growth
• Boost sales productivity
• Provide seamless buying experience for your clients
It is an integral part of the Customer Service and Support Department that stores all relevant information about Call Center, Tickets, Cases, and Agents (also allows for Telephone integration).
It enables agents and customers to quickly connect and solve customer problems.
• Streamline service team processes and calls
• Reduce average call times
• Improve customer satisfaction and problem resolution
It is a complete marketing integration across email, mobile, social media, web, and analytics that make cross-platform marketing simpler.
It allows companies to maintain valuable relationships with clients beyond websites and apps.
• Power your multichannel marketing with a customer journey map
• Improve customer relationships
• Measure results in real-time
It is an advanced online community software that connects employees, partners, and customers into a seamless ecosystem to increase business efficiency.
It allows companies to create branded sites that connect customers, partners, and employees with experts and information — and each other.
• Benefit from a single, effective information sharing space
• Provide a secure space where sales team and reseller partner can discuss selling strategies
• Provide a moderated discussion environment for existent customers and future ones
It is a collection of development tools to enhance users experience within Salesforce – AppExchange apps (managed packages), APEX (Java-like programming language for Force.com), Visualforce (XML syntax typically used to generate HTML), Lightning framework.
It allows companies to create apps that help customers find important information or automate business processes.
• Easy-to-use app development platform
• Benefit from fully customized application development in a preferred language
• Enrich user experiences and streamline business processes
The first step when starting a new project is to gather as much information as possible during the kick-off meeting to have a better understanding of the main scope. This stage often includes activities like talking to the key stakeholders to understand critical user needs, or preparing requirements documentation to make the information available in an easily readable format to the entire project team.
As with any other software development project, this is the stage where the priority is to identify first what tasks can make up the Salesforce project, their dependencies on one another, and the time constraints. Once we have a complete overview of these three factors, we can create a solid breakdown process where we aim for higher efficiency.
As with any other software development project, this is the stage where the priority is to identify first what tasks can make up the project, their dependencies on one another, and the time constraints. Once we have a complete overview of these three factors, we can create a solid breakdown process where we aim for higher efficiency.
Prioritization is one of the most important steps to take in a development Salesforce project because it allows for full maximization of the value delivered during the sprint. While the product backlog covers all the steps that must be taken to complete the whole project, the sprint backlog is a subset of the product backlog and it includes only the activities that can be completed during each sprint.
This is one of the pillar stages in a project where communication between all parties involved is crucial, as well as receiving constant feedback from the client. The DevOps team must ensure that the newly developed functionalities can be moved to the production environment. Prior to this stage, the new implementation has to be tested (QA) and signed off by QA Team and Business.
Consistency and uniformity are very important features to consider in our Salesforce projects. This is the reason supporting our decision to make sure that any changes that appear during the development process will be aligned with our operational goals.
When creating the deployment and the roll-back plans, no detail is too minor to be considered, everything should be taken into account. At this stage we need to make sure that the application is ready for delivery, to provide a seamless customer experience without any bugs or other interruptions.
As we all know, CI/CD stands for Continuous Integration / Continuous Delivery. This is the stage where the project moves from development into production and the pace of migration is really fast. This is why, when deploying a CI/CD strategy, we must ensure that the code is automatically tested for quality, security, and customer readiness.
We provide full monitoring and support services on an ongoing basis, even after the project is implemented for our client’s business. Where needed, we make changes to optimize the performance and maximize the results.
For the past 8 years, we have been providing personalized services to our clients coming from three main industries:
"At Tacton, we have to be very selective in choosing which partners to work with. It can be difficult to find developers with the unique combination of insight, technical skills and creativity needed to work on our highly advanced Configure Price Quote (CPQ) solutions. Direct Communication is a reliable, engaged partner who understands our business and vision while building our team in Poland."
Robert Nilsson, Co-founder
"We engaged Directpl for a few projects for one of our clients. Directpl moved very quickly and were able to start the projects almost immediately with highly skilled people that worked under little supervision. All the developers were very good, hard-working and with a lot of initiative, they quickly got up to speed and were ahead of time in the projects. The projects were a success."
Erik Hedén, Technical Director